Busser

TGI Fridays
Job Description
Job Description

ROLE PURPOSE
To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service.

KEY RESPONSIBILITIES & ACCOUNTABILITIES 

  • Promptly cleans and resets tables after each Guest's departure.
  • Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot.
  • Prepares coffee and iced tea to help Team Members serve Guests.
  • Assisting with Guest needs as they arise, including but not limited to the below-mentioned cleaning expectations:
  • Checks cleanliness of the bus stand from the previous shift and notifies Manager of any problems. Sets up the bus stand, restocks and prepares bus stand for shift change and/or close.
  • Checks high chairs and booster seats for cleanliness when resetting tables.
  • Cleans and sanitizes throughout the shift, including taking out trash as needed. Prepares OTLE and/or close.

KEY DECISIONS

Influences:

  •  Guest Experience
  •  Issues around cleanliness and sanitation

MEASURES OF SUCCESS

  • Consistently fulfill the Key Responsibilities and Accountabilities above
  • Guest satisfaction scores
  • Cleanliness and sanitation

QUALIFICATION REQUIREMENTS

  • Must be able to read menu items
  • Must be able to clearly communicate Guest needs to other Team Members (W/W's, door person, bartender or Manager)
  • Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests
  • Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer
  • Must be able to reach, bend, stoop and wipe frequently
  • Must be able to stand and walk during entire shift

COMPETENCIES

PASSION FOR THE GUEST - Actively contributes to fun, friendly and engaging service.

  • Understands how their role impacts the Guest.
  • Displays a caring attitude towards Guests.
  • Contributes to the Guest experience through knowledge of job and products.
  • Demonstrates a service attitude by providing support to those who are directly serving the Guest.
  • Handles special requests in a responsive and positive way.
  • Utilizes customer feedback to provide a better Guest experience.

COMMUNICATION - Keeps the lines of communication positive, open and productive.

  • Pays close attention to Guests' and coworkers' special requests to ensure accuracy.
  • Responds positively to conflict situations and works to find appropriate solutions.
  • Keeps interaction positive and productive; avoids conveying negative messages.
  • Shares information with others to raise awareness of potential needs and concerns.
  • Listens carefully and attentively to others without interrupting.
  • Asks thoughtful questions to ensure proper understanding of the message being conveyed.
  • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

PASSION & INITIATIVE - Keeps it fun and keeps up with the pace.

  • Shows Guests and Team Members that (s)he genuinely enjoys the job.
  • Displays passion, energy and pride in doing the job right.
  • Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
  • Focuses on the way (s)he approaches a task, not just the task itself.
  • Takes independent action to improve existing systems and processes.
  • Enthusiastically promotes the brand and menu items.

RELIABILITY & ACCOUNTABILITY - Works hard and delivers quality results.

  • Arrives on time and ready to work dressed in proper dress code
  • Attends all required shift meetings and is prepared to contribute.
  • Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
  • Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly.
  • Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.

FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.

  • Addresses daily challenges and obstacles with confidence and a positive attitude.
  • Easily adjusts to meet changing demands and new responsibilities.
  • Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
  • Maintains an even-tempered demeanor even in stressful situations.
  • Responds calmly to problems and controls emotional reactions.
  • Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along.

  • Recognizes the importance of working together to accomplish goals.
  • Actively promotes cooperation, respect, and acceptance of all Team Members.
  • Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
  • Takes on additional responsibilities to ensure proper coverage during rush periods.
  • Reaches out to Team Members when necessary to ensure timely completion of all tasks.
  • Takes advantage of opportunities to set an example for new or inexperienced Team Members.
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