To ensure Guests are seated at a clean and properly set table within the shortest amount of time possible. To maintain cleanliness of the restroom, perimeter of the building and parking lot. To work with W/Ws and Host/Hostesses to ensure Guests receive excellent service.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Promptly cleans and resets tables after each Guest's departure.
Offers assistance to Guests by clearing away dishes and glassware, and refills beverages. Maintains cleanliness of restroom, perimeter of building and parking lot.
Prepares coffee and iced tea to help Team Members serve Guests.
Assisting with Guest needs as they arise, including but not limited to the below-mentioned cleaning expectations:
Checks cleanliness of the bus stand from the previous shift and notifies Manager of any problems. Sets up the bus stand, restocks and prepares bus stand for shift change and/or close.
Checks high chairs and booster seats for cleanliness when resetting tables.
Cleans and sanitizes throughout the shift, including taking out trash as needed. Prepares OTLE and/or close.
Issues around cleanliness and sanitation
MEASURES OF SUCCESS
Consistently fulfill the Key Responsibilities and Accountabilities above
Guest satisfaction scores
Cleanliness and sanitation
Must be able to read menu items
Must be able to clearly communicate Guest needs to other Team Members (W/W's, door person, bartender or Manager)
Must be able to hear well amongst loud background noise in order to answer telephone and respond to Guest requests
Must be able to lift and carry sacks, cases, and bus tubs of up to 70 lbs, up to 20 times per shift; places these items on high shelves and in walk-in freezer
Must be able to reach, bend, stoop and wipe frequently
Must be able to stand and walk during entire shift
PASSION FOR THE GUEST - Actively contributes to fun, friendly and engaging service.
Understands how their role impacts the Guest.
Displays a caring attitude towards Guests.
Contributes to the Guest experience through knowledge of job and products.
Demonstrates a service attitude by providing support to those who are directly serving the Guest.
Handles special requests in a responsive and positive way.
Utilizes customer feedback to provide a better Guest experience.
COMMUNICATION - Keeps the lines of communication positive, open and productive.
Pays close attention to Guests' and coworkers' special requests to ensure accuracy.
Responds positively to conflict situations and works to find appropriate solutions.
Keeps interaction positive and productive; avoids conveying negative messages.
Shares information with others to raise awareness of potential needs and concerns.
Listens carefully and attentively to others without interrupting.
Asks thoughtful questions to ensure proper understanding of the message being conveyed.
Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.
PASSION & INITIATIVE - Keeps it fun and keeps up with the pace.
Shows Guests and Team Members that (s)he genuinely enjoys the job.
Displays passion, energy and pride in doing the job right.
Works with a strong sense of urgency and drive; pushes for quick, yet accurate results.
Focuses on the way (s)he approaches a task, not just the task itself.
Takes independent action to improve existing systems and processes.
Enthusiastically promotes the brand and menu items.
RELIABILITY & ACCOUNTABILITY - Works hard and delivers quality results.
Arrives on time and ready to work dressed in proper dress code
Attends all required shift meetings and is prepared to contribute.
Minimizes wastes and costs (e.g., maintains proper rotation of inventory).
Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly.
Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions.
FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and handles uncertainty in a calm, controlled manner.
Addresses daily challenges and obstacles with confidence and a positive attitude.
Easily adjusts to meet changing demands and new responsibilities.
Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift.
Maintains an even-tempered demeanor even in stressful situations.
Responds calmly to problems and controls emotional reactions.
Handles him/herself in a professional manner at all times.
TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along.
Recognizes the importance of working together to accomplish goals.
Actively promotes cooperation, respect, and acceptance of all Team Members.
Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
Takes on additional responsibilities to ensure proper coverage during rush periods.
Reaches out to Team Members when necessary to ensure timely completion of all tasks.
Takes advantage of opportunities to set an example for new or inexperienced Team Members.