TGI Fridays
Job Description
Job Description

To present a positive first impression of friendliness, excellent service, and high standards. To greet Guests upon arrival, ensure Guest dining experience is excellent and to bid Guests farewell as they leave.

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact.
  • Uses visual cues to seat Guests in either the bar or dining area depending on their preference.
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
  • Promptly answer incoming calls to the restaurant and provide appropriate service.
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate.
  • Tend to special Guest needs and requests.
  • Following all relevant brand standards to deliver Fridays Service Style.
  • Is observant of Guests' needs throughout dining experience to ensure they receive high-quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).


  • Identifying and handling special needs or requests from Guests
  • Ensuring expedient seating of Guests
  • Seating Guests in bar area or dining area


  • Follows Fridays Service Standards for greeting Guests
  • Consistently fulfill the Key Responsibilities and Accountabilities above
  • Guest satisfaction scores


  • Must be able to carry natural conversations with Guests without sounding scripted or intrusive
  • Must be able to read menus
  • Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
  • Must be able to clearly communicate Guests' needs to W/Ws, Bussers, Managers,etc.
  • Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
  • Must be able to walk and stand during entire shift
  • Must be able to reach, bend, stoop and wipe
  • Must be able to carry trays or supplies (10-30 lbs.)

PASSION FOR THE GUEST - Creates a seamless Guest experience for by being the face of the door, welcoming the Guests, and enthusiastically meeting their needs.

  • Creates a strong first impression promptly greeting Guests.
  • Pays attention to details; remembers names and favorites of regular Guests.
  • Makes a difference in the Guest experience by personalizing service to exceed Guest expectations.
  • Goes above and beyond to establish a personal connection with Guests to make them feel warm, welcome and appreciated.
  • Makes the bar an attractive and exciting place to visit.
  • Establishes a strong rapport with all Guests to create fans and repeat business.
  • Shows awareness of Guest needs and expectations; prevents problems before they occur.

COMMUNICATION - Keeps the lines of communication positive, open and productive.

  • Communicates in an open, sincere manner to build rapport with Guests and Team Members.
  • Shares information with others to raise awareness of potential needs and concerns.
  • Keeps interaction positive and productive; avoids conveying negative messages.
  • Responds positively to conflict situations and works to find appropriate solutions.
  • Listens carefully and attentively to others without interrupting.
  • Asks thoughtful questions to ensure proper understanding of the message being conveyed.
  • Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.

FLAIR & SALESMANSHIP - Keeps it fun and keeps it real; seeks opportunities to sell others on the whole brand experience.

  • Demonstrates a unique, lighthearted style that is personal and memorable.
  • Listens carefully to Guests' needs and suggests add-ons accordingly.
  • Possesses contagious energy that translates to Guests and Team Members.
  • Knows drinks and menu items and is able to speak knowledgeably to make personal recommendations.
  • Grows the business and expertly upsells menu items where appropriate.
  • Proactively looks for ways to improve the Guest experience and takes initiative to make changes as needed.
  • Enthusiastically promotes the brand and menu items.

RELIABILITY & ACCOUNTABILITY - Works hard, carefully follows direction and established guidelines, and delivers quality results.

  • Consistently arrives to work prepared and ready for the shift.
  • Ensures all responsibilities are fulfilled before ending his/her shift.
  • Makes him/herself available to take on additional shifts and/or responsibilities.
  • Sets the standard by adhering to established rules and guidelines.
  • Organizes his/her tasks in order of priority to ensure timely and thorough completion.
  • Admits mistakes and takes prompt action to correct them.
  • Holds self and others accountable for delivering consistent quality results.

FLEXIBILITY & STRESS TOLERANCE - Knows that anything can and will happen and is willing to mix things up anyway.

  • Responds quickly to changing needs and adapts as necessary to meet new challenges.
  • Displays a positive, confident attitude for tackling new challenges and initiatives.
  • Handles multiple tasks without becoming visibly overwhelmed or flustered.
  • Easily adjusts to meet changing demands and new responsibilities.
  • Promptly anticipates and reacts to potential Guest needs and problems.
  • Dives into peak service situations with energy and ease.
  • Responds calmly to problems and controls emotional reactions.
  • Handles him/herself in a professional manner at all times.

TEAMWORK & COLLABORATION - Fuels an environment where everyone pitches in and gets along.

  • Recognizes the importance of working together to accomplish goals.
  • Actively promotes cooperation, respect, and acceptance of all Team Members.
  • Establishes positive and supportive working relationships with all Team Members to maintain a productive environment.
  • Takes on additional responsibilities to ensure proper coverage during rush periods.
  • Reaches out to Team Members when necessary to ensure timely completion of all tasks.
  • Takes advantage of opportunities to set an example for new or inexperienced Team Members.
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