This position is responsible for performing all registration functions, including the creation or confirmation of a medical record and/or account number. This position expedites and provides health care access through the accurate gathering of demographic, sponsorship or guardian data, insurance, financial and statistical information from a variety of sources, i.e., patients, patients' families, physicians, physician office staff and county and/or government agencies. Takes an active role in decreasing account receivables by following established guidelines, regulations and policies during the registration process to increase the facility's first pass yield percentage and decrease account denials. Contributes to the facility point of service by collecting any monies due at the time of service. This position ensures reimbursement for services being rendered through verification of insurance eligibility/benefits, obtaining insurance authorization within required time frame, and identification and collection of patient financial obligation and point-of-service collections. This position will use third-party payer resources, such as web sites, to verify eligibility, gain authorizations and check financial obligation of the patient. This position is responsible for obtaining the necessary signatures for consent for treatment, financial responsibility agreements and HIPAA requirements. Consults and communicates with other hospital departments as required to maintain efficient patient care.
Job Opening Qualifications
Minimum Education and Experience Requirements:
Minimum high school graduate or equivalent. College-level work and a working knowledge of medical and insurance industry terminology are preferred.
Minimum one (1) year of clerical experience in a patient/public contact setting or six months of experience in a health-related business office or with third-party payor group.
Must have experience that demonstrates ability to perform multiple tasks simultaneously, recognize and react to changing priorities, make timely and accurate judgment decisions, and work independently of direct supervision.
Proficiency in applications, as well as demonstrated ability to work with multiple computer systems, is preferred.
Typing skill and familiarity with computer are must haves for this position.
Must demonstrate exceptional verbal analytical and written communication skills.
Must be adaptable, tactful and able to work well under pressure.
Must demonstrate an understanding of "first impression" position and the need for appropriate dress, attitude and concern associated with the position.
Motor Vehicle Operator Designation:
Employees in this position will operate vehicles for an assigned business purpose as a "non-frequent driver."
NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job.
We invite you to join our team! Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our Frequently Asked Questions. For technical assistance please contact Human Resources at 352-265-0441.
UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V