Contact Center Agent - Call Center - Gainesville

UF Health - Shands
Job Description

Job details

Salary
$17.37 an hour
Job Type
Full-time
Full Job Description
Job Opening Summary
To deliver excellent customer centered service while providing information regarding services to patients, hospital, faculty, staff and other health care providers in a high volume call center environment. Perform intake triage and dispatches emergency calls and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures.
 
Job Opening Qualifications
Minimum Education and Experience Requirements:
High School diploma is required. 1 year relevant customer service experience is required. Excellent verbal communication and language skills are required. A high level of accuracy and speed using a computer system and Microsoft Applications are required. Ability to perform under stress when confronted with emergency, critical, or unusual situations is required. Customer contact center experience strongly preferred, ideally in a health care or hospitality-related industry working with a concierge-style service model. Must maintain a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria. A working knowledge of medical terminology would be helpful.

Motor Vehicle Operator Designation:
Employees in this position:

Will not operate vehicles for an assigned business purpose

NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job. Please indicate the appropriate operator designation on the Request for Personnel (RFP) form at the time a RFP is submitted to post the position.

Licensure/Certification/Registration:
None
UF Health Shands Hospital
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