Product Manager (App Success)

SharpSpring
Job Description
We are currently looking for a Product Manager (App Success) to join our Gainesville, FL team! The Product Manager (App Success) will be a key member of the product team and will work closely with the customer success, design, and development teams to maintain and improve a large area of the application. The ideal candidate will be highly organized, comfortable working with a variety of stakeholders including our customers and executive leadership and dedicated to ensuring our product is serving our customers in the best way possible. This is an excellent opportunity to work on a modern software product that is helping thousands of businesses succeed. 
 
If you are a great communicator, passionate about customer-driven product development, and looking for an opportunity to join a fast-paced, growing Tech company, then we want to talk to you!
 
This position requires residence in Gainesville, FL, or the surrounding areas.

Responsibilities

    • Specify and prioritize all work for a single development team focused on the Sales/CRM/Reporting portions of the application
    • Work closely with a specialized support team to determine the work most important to our customers
    • Build a bi-weekly sprint with the Project Manager, Scrum Master, and development lead
    • Perform competitive research and present to stakeholders
    • Follow a project from inception to design to development and through release
    • Work with product and design teams to build out new feature mockups and workflows
    • Coordinate with support and development to push immediate issues through to resolution
    • Work with documentation team to ensure content accuracy and availability
    • Coordinate with marketing on new feature releases
    • Work with marketing to ensure we are communicating the value of the platform effectively to existing and potential customers

Person

    • Minimum of 2 years of experience in product management
    • High level of technical aptitude and a keen problem solver
    • Understanding of SaaS business fundamentals
    • Understanding of Agile fundamentals
    • Knowledge and experience working in JIRA
    • Exceptional organization and communication skills
    • Pristine attention to detail
    • Understanding of inbound marketing principles
Who We Are
SharpSpring is a Gainesville-bred, cloud-based automation technology platform for marketing agencies and small- to mid-sized businesses (SMBs) that rivals top competitors with its features, functionalities, and performance. We pride ourselves in knowing that our product is powerful, affordable, and accessible for everyone. Our team has grown to over 200, with 25% working from home offices across the country. We’re looking for people who like working in small teams, but are excited about being part of a fast-growing organization and enjoy the benefit of a flexible work environment.
 
SharpSpring Is for Everyone
We're more than just a tech company. We're real people, with real perspectives and deep respect for what makes you, you. We believe that every individual has the power to open minds, make an impact, and inspire change. Our goal at SharpSpring is to be inclusive, intersectional, and intentional about how we foster equity both at work and in our local and global community.
 
Contact Information