Systems Support Specialist

National Center for Construction, Education and Research
Job Description

Description
NCCER is seeking a candidate for Systems Support Specialist.  This individual is a detail-oriented team member with strong time management, problem solving, organizational and communication skills.  The candidate for this position will be able to provide accurate review and quality control of tests and systems development and Tier 2 systems support resulting in high quality testing and user experiences for our customers.

Major Duties:
1. Provide Support for systems and test development

  • Assist in delivering new/updated tests

  • Maintain test development processes and procedures

2. Provide quality control services for all NCCER tests
 

  • Review all published tests for accuracy in content and layout.

  • Conduct quality control on systems development and updates

  • Provide user acceptance testing (UAT) on all systems development

3. Provide overall systems support
 

  • Provide support to team members on systems error logs

  • Work with data partner (ISN) to troubleshoot and fill data gaps

  • Process records in Registry review queue

4. Provide Customer Support for all NCCER Programs and Systems
 

  • Provide Tier 2 systems support

  • Provide complete understanding and knowledge of NCCER Testing, Assessment and Registry systems

  • Provide support to other team members in department call queue and customer support tickets/cases

5. Completes other duties as assigned; as this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee

 

Requirements:

  • Strong interpersonal and professional communication skills (written and verbal)

  • Excellent time management and organizational skills

  • Attention to detail and problem solving skills

  • A self-starter with demonstrated experience handling multiple duties/priorities and deadlines

  • Ability to use multiple systems and programs simultaneously

  • Ability to work independently and to work effectively with all levels of executives, management and staff is essential

  • Experience with testing platforms and operations is a plus

  • Dependable in attendance and performance

Software Skills:

  • Microsoft Office Suite, required 

  • General web navigation, preferred

Contact Information