Resident Services Coordinator

Job Description
POSITION: Resident Services Coordinator
JOB LOCATION- Gainesville, FL
FUNCTION- Community Impact/Social Services
LOCATION NAME- Forest & Village – Gainesville, FL

Fairstead is a vertically integrated real estate investor, developer, owner, and management company specializing in affordable and mixed-income housing. Since 2014, Fairstead has acquired and/or developed more than $4 Billion of multifamily property across the country, and today owns a portfolio of over 14,000 apartments in 18 states. The company’s comprehensive platform provides hands-on expertise across all multifamily disciplines, including acquisitions, development, design and construction, energy and sustainability, property management and social services.

Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” With a long-term commitment to its residents, communities, and partners, the Fairstead team stands out by:
  • Listening to and understanding the needs of its residents, communities, partners, and stakeholders alike
  • Developing and preserving high quality affordable housing in an innovative and sustainable fashion
  • Creating a positive social and environmental impact within the properties and communities it serves
We are seeking an experienced Resident Services Coordinator to join our team to support our community impact work.

We have an excellent opportunity for an experienced Resident Services Coordinator to support residents living in our affordable housing communities. The Resident Services Coordinator works onsite in our affordable housing communities and facilitates supportive programming in six strategic areas: healthy living, financial capability, workforce development, youth development, seniors, and tenant capacity. Specifically, the Resident Services Coordinator will:
  • Work collaboratively with residents to survey their interests in programming and related activities. Host quarterly meetings with residents.
  • Develop an outcomes-based work plan for the community.
  • Coordinate community impact programs involving After-School Tutoring, Workforce Development, Health/Nutrition, Financial Literacy, Broadband Access, and Seniors.
  • Work collaboratively with community partners and funders to implement programs.
  • Coordinate a communications plan (flyers, social media, automated calling, home visits, calendar of events, etc.) to inform residents of meetings, programs, and special events.
  • Provide direct case management to prevent evictions, utility cut-offs, and to help ensure food security.
  • Help facilitate voter registration drives in collaboration with non-partisan partners.
  • Maintain confidential records, filing systems, and manage data efficiently and accurately.
  • Track and report on program effectiveness. Will work closely with the department supervisor to measure program outcomes.
  • Work as a liaison between Community Managers and residents to ensure resident preparedness for annual re-certifications. Will help residents identify and gather important paperwork for annual re-certifications.
  • Participate in internal and external workgroups to support civic activities and stay current on emerging neighborhood issues.
  • Create and facilitate partnerships to support urban gardening.
  • Provide crisis intervention support.
  • Provide fundraising support for grants, special events, and campaigns.
  • Perform other duties as assigned.
Preferred Background and Skills:
  • A bachelor’s degree in liberal arts, social work or related field; Master’s in social work or related field preferred; LMSW preferred but not required.
  • Demonstrated volunteer and community experience. AmeriCorps and VISTA experience welcomed.
  • Bilingual in English and Spanish preferred.
  • Positive outgoing attitude and excellent customer service skills.
  • Proficient listener with excellent interpersonal skills, including tact and diplomacy.
  • Proficient in the Microsoft Office Suite. Demonstrated working knowledge of computer applications and data tracking systems such as Family Metrics.
  • Inspired to perform well and to contribute to the well-being of others and the organization.
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Contact Information