Indirect Retail Account Manager

Cox Communications
Job Description



The Indirect Retail Account Manager manages relationships with Third Party vendors and ensures personnel at Third Party locations promote Cox Products and services. Utilizes strong interpersonal communication skills to influence and enhance business relationships with National Retailer and Local Dealer Store Management. Indirectly influences Third Party Sales Agents to exceed sales and business goals through product knowledge, training, contests, etc. May be responsible for overseeing a team of Third Party Specialists that influence vendor contractors to promote, market and sell Cox Communications products and services through direct interface with Third Party retail partners such as Best Buy and Wal-Mart.

What You’ll Do

Develop strategy to increase PSU production and Third Party retailer connection rates for assigned accounts/territory. Serve as business consultant to local dealers to translate strategy into effective operational & sales tactics. Provide strong consultative sales experience and ability to provide guidance to vendors on retail approaches to maximize sales of Cox products.

  • Oversee a team of Third Party Specialists; responsible for selecting, developing, and retaining team that will influence vendor contractors to promote, market and sell Cox Communications products. Provide training and development to ensure team meets sales goals and quotas for assigned accounts.
  • Hire or influence hiring decisions of Third Party labor for vendors in assigned accounts.
  • Manage store and sales representative adherence to contract terms, policies and procedures.
  • Develop and cultivate long term relationships with Authorized Retailers and National Retailer Management in order to maximize revenue growth and drive product penetrations.
  • Implement regular store visits and evaluates Specialist and/or Third Party agent performance.
  • Serve as key point of contact for Authorized Retailers, ensuring timely response and resolution to any issues/inquiries.
  • Design and implement strategies to maximize sales; including but not limited to sales events, competitions and incentives.
  • Develop, lead, and implement sales and customer service strategy, enhancement and initiatives.
  • Identify, develop, and implement process improvements towards improving customer satisfaction, reducing transaction costs and time, improving sales efficiency, etc. Ensure strategies improve retail operations metrics.
  • Work closely with marketing department to ensure consistency in the look and structure of sales collateral materials, packages and proposals, etc.
  • Develop sales incentive programs for authorized retailers and internal team that drives results.

What’s In It For You

At Cox, we reward your hard work with meaningful benefits.

First, we offer a competitive compensation package (base pay + target commissions), 401(k) with a generous company match, comprehensive healthcare DAY ONE, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

We value people more than technology. That means you’ll work within a culture and with a team that values your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.

Who You Are

Do you have what it takes to be the face of Cox Communications and represent our outstanding products in top National and Local Retailers? In this role, you'll be the link between customers and the Cox products that connect them to their family, friends and the world!



  • 3 years of experience in related field (i.e. Marketing, Sales, Third Party Sales, etc.)
  • Excellent ability to persuade others through indirect influence
  • Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction
  • Demonstrated ability to establish collaborative relationships as a key influencer in a fast-paced environment
  • Demonstrated capacity to thrive in a high-change, often ambiguous business environment
  • Demonstrated ability to actively and successfully coach & train others to enhance sales performance
  • Strong business acumen and ability to translate strategy into effective operational & sales tactics
  • Strong consultative sales experience and ability to provide guidance to vendors on retail approaches
  • Valid local State Driver’s License with driving record that meets Cox standards


  • BS/BA degree in related discipline (i.e. Marketing, Business, etc.).
  • 2 years of experience in a management role

Join the Cox family of businesses and make your mark today!

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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