Communicating to Empower, Influence and Get Results
George Bernard Shaw said the biggest problem with communication, is the illusion it has taken place. How often do we think we’ve communicated a message and it wasn’t received the way we intended?
In this fast-paced lunch and learn, communications expert Jennifer Webb will share techniques that can be used immediately to modify behavior, generate trust, build rapport, handle conflict and in general communicate with greater efficiency and success.

You’ll learn:

• Four words to always avoid, and why
• How to say “no” gracefully
• Why the LEAP acronym is a powerful tool
• How to read anyone’s body language & use yours advantageously
• Techniques to handle difficult people
• Skills to speak to everyone in their specific “language”
• Why we must feed the right wolf