Your Role:

This is an experienced Call Center Agent position with the ability to assist members and potential members with phone requests by explaining products and services while also resolving inquiries and issues. A knowledgeable and effective communicator is essential to promote products and services that enhance the member's financial relationship with CAMPUS.

Essential Functions & Responsibilities:

• Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality.
• Assist members and potential members with their telephone requests. Answers questions about products and services, resolve problems within their authority, and refer issues beyond their authority to their supervisor along with their recommendations.
• Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs. Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility.
• Strives to meet established call volume, production, call review scores, and adherence goals.
• Identifies cross-sell opportunities and cross-sells services to members.
• Assures that appropriate records are collected and maintained.
• Trains new call center employees as needed in accordance with the Call Center training schedule.

Spanish/English bilingual skills preferred to provide additional support to Spanish-speaking members.

The schedule for this position is: 

Monday - Friday: 9:45 AM - 6:15 PM

Saturday: 9:15 AM - 2:15 PM (1-2 per month)
 

Education

• High School Diploma or GED.

Experience

• 1-3 years of prior call center and/or banking/credit union experience required.

Other Skills 

• Bilingual (English/Spanish) preferred
• Attention to Detail
• Collaboration and Teamwork
• Communication
• Confidentiality and Discretion
• Conflict Resolution
• Cross-Selling
• Excellent Member Service
• Microsoft Office Products
• Problem Solving
• Product Knowledge
• Time Management and Organization

• Call Center Agent 1 - Starting at $43,800
• Call Center Agent 2 - Starting at $49,600 *LENDING EXPERIENCE PREFERRED

Full-Time Employee Benefits Package

Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short- & Long-Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!



Philanthropy

Community involvement and volunteering are important to CAMPUS. Employees can earn additional paid time off for volunteering at qualifying community events. CAMPUS also matches employee contributions to a qualifying 501(c)3, up to $1,000 per year.